FAQ

Shareable class packs can be shared amongst up to 5 members. Unlimited memberships or non-shareable class packs are non-transferable and can only be used by the individual who signed up. However, we may offer one-time transfer from one individual to another on a case-by-case basis depending on the reason for transfer (injuries, leaving country etc.). Please contact us at contact@dopaminemovement.com if you require assistance.

We accept a variety of payment methods for packages, including credit cards and a variety of local payment methods (PayNow, PayLah!) for puchases done online. Memberships involve recurring payments and will therefore require a credit card to be used. If you are walking in to purchase a package, our staff will be there to support you in making payment for the booking - either online, or via a payment QR code.

Yes, you can cancel your Monthly Recurring Membership at any time. There are no cancellation fees; however, please note that you will still have access to classes until the end of your current billing cycle. Kindly note that there will be a no-show or late cancellation fee of $20 for members under the recurring membership. So do show up/cancel before the 12 hour cancellation window if you can't make it to the class you've booked. We allow one-time freeze of membership for up to 7 days (due to travels or medical reasons) for every 3 months of membership. New members who have yet to hit 3 months will not be allowed freeze.

Don't worry! We've all been there! Whether you're having issues with booking a class, making payments, cancelling memberships or you don't see the correct number of credits, simply reach out to us or approach a staff to help you. We are always here to resolve whatever issues you may face: contact@dopaminemovement.com